Get started with FAUNA

Ready to use your FAUNA Audio Glasses for the first time? Watch this video:

If you need further help, check out our First Steps page.

Frequently asked questions

Shipment

When will the glasses be shipped?
Depending on where in the world you live, shipping takes between two days and one week.
How much does shipping cost?
Shipping is free of cost. FAUNA is expanding fast to accommodate customers worldwide. Please be aware that you will have to take care of paying customs and additional taxes upon delivery yourself when ordering from countries outside of the European Union.

Product-related questions

Can I get the glasses with my prescription lenses?
Yes, it is possible at your optician. FAUNA currently offers glasses with blue-light filter lenses and sun lenses. To learn more, read our user guide or check our guide for opticians.
Do you have other colours?
Currently, FAUNA is available in 4 colours. We are planning to add more colours next year.
Do the glasses work with my smartphone?
Yes, it works with all common smartphones. For iOS users, that means iPhone 5 or higher with iOS 10 or higher; for Android users, that means most Android devices with Android 6.0 or higher.

Android Trouble Shooting

1. If calls are not routed to FAUNA

1a. During the call: manually select FAUNA in the call interface on the phone

1b. Check App permission settings:

  • Grant permission for Files and Media, Location, Microphone
  • If available: turn on access to “nearby devices”
  • Disable “Remove permissions if app isn’t used”
  • If all permissions are already granted: revoke permissions and re-grant them again

2. Accept call (touch) changes audio routing back to phone

Audio routing can be switched back to FAUNA via the call interface on the phone

3. Voice/video calls can not be taken via the touch pad (OnePlus):


iOS Trouble Shooting

1. If calls are not routed to FAUNA

1a. Change audio route setting to Bluetooth Headset. Go to “Settings” -> “Call Audio Routing”

-> choose “Bluetooth Headset” (https://docs.agora.io/en/All/faq/ios_Bluetooth)

1b. Check App permission settings (Settings -> Privacy)

-> Grant App permission to Contacts, Microphone, Camera, Location

2. If ringtones can not be heard

Activate the “announce calls” feature: Open settings -> Phone -> Announce Calls -> select “Headphones Only” (https://www.businessinsider.com/what-is-announce-calls-on-iphone)

User guides

Quick user guide in english

Use this guide to quickly set up your glasses for use.

Quick user guide en español

Quick user guide in italiano

Quick user guide Türkçe

Quick user guide in japanese

Quick user guide en français

Quick user guide in arabic

Quick user guide in portuguese

Scopri l'app FAUNA.

I tuoi Occhiali Audio FAUNA ti sostengono ogni giorno. Ora, la nostra app complementare ti supporta con molte altre funzionalità. È gratuita e funziona con tutti i dispositivi audio Bluetooth, non solo con i tuoi occhiali FAUNA.

Scopri l'app FAUNA.

I tuoi Occhiali Audio FAUNA ti sostengono ogni giorno. Ora, la nostra app complementare ti supporta con molte altre funzionalità. È gratuita e funziona con tutti i dispositivi audio Bluetooth, non solo con i tuoi occhiali FAUNA.

Scopri l'app FAUNA.

I tuoi Occhiali Audio FAUNA ti sostengono ogni giorno. Ora, la nostra app complementare ti supporta con molte altre funzionalità. È gratuita e funziona con tutti i dispositivi audio Bluetooth, non solo con i tuoi occhiali FAUNA.

Full user guide

Use this guide to get in-depth information on using FAUNA.

Instructions for opticians

Here you can find all the information your optician needs to change your lenses.

Return policy

You have the right to cancel and return your order within 14 days, for any reason and without justification. This period expires 14 days after the day you received your goods.

We offer an extended return policy for returning the glasses within 30 days. Please contact our customer service support@wearfauna.com for returns.

Important: Always return both glasses and case together.

If the battery is damaged please bring it to your local recycling center. Please make sure to get confirmation otherwise we can not exchange your broken device within the warranty period.

Learn more about our warranty here >

Still need help? Contact us!