Get started with your glasses, find all downloads and info you need. Or contact us to get more help – our support team is here for you.
Get started with Fauna
Ready to use your Fauna Audio Glasses for the first time?
Check out our quick start page and helpful tips or watch the video.
User guidesQuick user guide pdf
Use this guide to quickly set up your glasses for use. Full user guide pdf
Use this guide to get in-depth information on using Fauna. Instructions for opticians pdf
Here you can find all the information your optician needs to change your lenses.
Frequently asked questions
The glasses will be shipped in autumn 2020. You will receive your pair of glasses based on when you ordered.
Shipping within the euro area, Switzerland, UK, and the USA is free of cost. Fauna does not currently ship outside this region but is expanding fast to accommodate customers worldwide. Please be aware that you will have to take care of paying customs and additional taxes upon delivery yourself when ordering from Switzerland and the USA.
Yes, it is possible at your optician. Fauna currently offers glasses with blue-light filter lenses and sun lenses. To learn more, read our user guide or check our guide for opticians.
Currently, Fauna is available in 4 colours. We are planning to add more colours next year.
Yes, it works with all common smartphones. For iOS users, that means iPhone 5 or higher with iOS 10 or higher; for Android users, that means most Android devices with Android 6.0 or higher.
Check whether your glasses are fully charged. Check whether they are activated. Try force pairing. To learn more, read our user guide or check our quick start video.
You have the right to cancel and return your order within 14 days, for any reason and without justification. This period expires 14 days after the day you received your goods.
We offer an extended return policy for returning the glasses within 30 days. Please check your shipment notification email for the link for returns.
Important: Always return both, glasses and case.
If the battery is damaged please bring it to your local recycling center. Please make sure to get confirmation otherwise we can not exchange your broken device within the warranty period.