Support - Fauna - Audio Wearables

Support

Get started with your glasses, find all downloads and info you need. Or contact us to get more help – our support team is here for you.

Get started with Fauna

Ready to use your Fauna Audio Glasses for the first time?
Check out our quick start page and helpful tips or watch the video.


User guides

Quick user guide pdf
Use this guide to quickly set up your glasses for use.
Full user guide pdf
Use this guide to get in-depth information on using Fauna.
Instructions for opticians pdf
Here you can find all the information your optician needs to change your lenses.

Frequently asked questions

Shipment

Product-related questions

Troubleshooting

Return policy

You have the right to cancel and return your order within 14 days, for any reason and without justification. This period expires 14 days after the day you received your goods.

We offer an extended return policy for returning the glasses within 30 days. Please check your shipment notification email for the link for returns.

Important: Always return both, glasses and case.

If the battery is damaged please bring it to your local recycling center. Please make sure to get confirmation otherwise we can not exchange your broken device within the warranty period.


Still need help? Contact us!

Get in touch

Email us with your product questions: support@wearfauna.com


Report a bug

Found something wrong with our app, website, or glasses? Email us: support@wearfauna.com

Find us on Facebook and Instagram

Facebook
Instagram