Support - Fauna - Audio Wearables


Get started with your glasses, find all downloads and info you need. Or contact us to get more help – our support team is here for you.

Get started with Fauna

Ready to use your Fauna Audio Glasses for the first time?
Check out our quick start page and helpful tips or watch the video.

User guides

Quick user guide in English pdf
Use this guide to quickly set up your glasses for use.
Quick user guide auf Deutsch pdf
Quick user guide en italiano pdf
Quick user guide en español pdf
Quick user guide en français pdf
Full user guide pdf
Use this guide to get in-depth information on using Fauna.
Instructions for opticians pdf
Here you can find all the information your optician needs to change your lenses.

Frequently asked questions


Product-related questions


Return policy

You have the right to cancel and return your order within 14 days, for any reason and without justification. This period expires 14 days after the day you received your goods.

We offer an extended return policy for returning the glasses within 30 days. Please check your shipment notification email for the link for returns.

Important: Always return both glasses and case together.

If the battery is damaged please bring it to your local recycling center. Please make sure to get confirmation otherwise we can not exchange your broken device within the warranty period.

Learn more about our warranty here >

Still need help? Contact us!

Get in touch

Email us with your product questions:

Report a bug

Found something wrong with our app, website, or glasses? Email us:

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