Contact us to get more help:
support@wearfauna.com
Shipment
How long will it take to arrive?
Depending on where in the world you live, shipping takes between two days and one week.
How much does shipping cost?
Shipping is free of cost within the European Union. Please be aware that you will have to take care of paying customs and additional taxes upon delivery yourself when ordering from countries outside of the European Union.
Questions about the product
Can I order the glasses with my prescription lenses?
FAUNA offers glasses with blue-light filter lenses and sun lenses. Your optician can exchange the lenses and put in your prescription or any other lenses. To learn more, read our user guide or check our instructions for opticians.
Can I try these frames virtually?
Yes! We have augmented reality filters on our Instagram page. You can use your selfie camera to try them on virtually. @wearfauna
Can people around me hear the sound?
FAUNA uses directional audio to project sound straight to your ear canals, so that only you hear it. That being said, like other audio products, at high volumes in quiet environments it is possible for the audio to be heard by those around you. We recommend setting the volume to 60-75% on your phone indoors to be able to listen to your music without distracting those around you.
For more help, please visit our Support page.